Return Policy

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Our Commitment to Your Satisfaction

At Viphnorecroz, we take great pride in the quality of our curtains, textiles, and services. We understand that choosing the right window treatments and home textiles is an important decision, and we want you to be completely satisfied with your purchase. This Return Policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth and fair process for all our valued customers.

We encourage you to carefully review this policy before making a purchase. If you have any questions or concerns, please do not hesitate to contact our customer service team who will be happy to assist you.

General Return Guidelines

We accept returns on most standard, non-customized products within thirty days of delivery. To be eligible for a return, items must meet the following conditions:

• Products must be in their original, unused condition
• Items must be in their original packaging with all tags and labels attached
• Products must be free from damage, stains, odors, or signs of use
• All accessories, hardware, and components must be included
• Proof of purchase must be provided (receipt or order confirmation)

Returns that do not meet these conditions may be refused or subject to a restocking fee at our discretion.

Custom and Made-to-Order Products

Due to the personalized nature of custom and made-to-order products, including custom-sized curtains, special fabric orders, and modified hardware, these items are generally non-returnable. Custom products are manufactured specifically to your specifications and cannot be resold. However, we understand that errors can occur, and we are committed to making things right.

If your custom order arrives with manufacturing defects, incorrect measurements (that differ from your order specifications), or damage, please contact us within seven days of delivery. We will work with you to resolve the issue, which may include repair, remake, or refund at our discretion.

Defective or Damaged Products

We carefully inspect all products before shipping, but occasionally items may arrive damaged or with defects. If you receive a defective or damaged product, please follow these steps:

• Document the damage with photographs before disturbing the packaging
• Contact us within seven days of receiving the product
• Provide your order number and description of the issue
• Retain all original packaging materials until the matter is resolved

For verified defects or shipping damage, we will arrange for a replacement or full refund at no additional cost to you. In some cases, we may request that the defective item be returned to us for quality assessment purposes.

Return Process

Initiating a Return

To initiate a return, please contact our customer service team with your order number and reason for return. Our team will review your request and, if approved, provide you with return authorization and shipping instructions. Please do not return items without first obtaining authorization, as unauthorized returns may be refused or delayed.

Packaging and Shipping

When returning items, please pack them securely in their original packaging if possible. If original packaging is not available, use appropriate protective materials to prevent damage during transit. We recommend using a trackable shipping method and purchasing shipping insurance for high-value items. We are not responsible for items lost or damaged during return shipping unless we have provided a prepaid return label.

Return Shipping Costs

For standard returns (change of mind, preference, etc.), the customer is responsible for return shipping costs. For returns due to our error, defects, or damage, we will provide a prepaid return label or reimburse reasonable shipping costs. Return shipping costs are non-refundable except in cases of our error.

Exchanges

If you would like to exchange a product for a different size, color, or style, please initiate a return for the original item and place a new order for the desired product. This ensures the fastest processing and delivery of your replacement. If you need assistance coordinating an exchange, our customer service team is available to help.

Refund Process

Processing Time

Once we receive your returned item, please allow five to ten business days for inspection and processing. We will notify you via email once your refund has been processed. Please note that additional time may be required for your bank or credit card company to post the refund to your account.

Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Please note that we cannot issue refunds to a different credit card or payment account than was used for the original purchase.

Partial Refunds

In certain situations, only partial refunds may be granted, including but not limited to:

• Items returned more than thirty days after delivery
• Items with obvious signs of use or damage
• Items missing original packaging, tags, or accessories
• Items subject to restocking fees as disclosed at time of purchase

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or made-to-order products (except for defects or errors)
• Fabric samples and swatches
• Items marked as final sale or clearance
• Products that have been altered, hemmed, or modified after delivery
• Items damaged due to customer misuse, improper installation, or neglect
• Products purchased more than thirty days prior to return request

Installation Services

Our professional installation services are non-refundable once the installation has been completed. If you are not satisfied with the installation quality, please contact us within seven days to discuss your concerns. We will send a technician to inspect and address any issues at no additional cost if the problem is due to workmanship.

Cancellations

Orders may be cancelled without penalty within twenty-four hours of placement. After this period, cancellation may be subject to fees depending on the order status:

• Orders not yet in production: May be cancelled with a small processing fee
• Custom orders in production: May be subject to partial charges
• Shipped orders: Must follow standard return procedures

Questions and Support

Our customer service team is committed to providing excellent support. If you have any questions about this Return Policy or need assistance with a return, please contact us:

Viphnorecroz
1100 West Chester Pike Havertown, PA 19083 USA
Phone: +1-610-853-0900
Email: welcome@viphnorecroz.world

Our customer service hours are Monday through Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM Eastern Time.

Policy Updates

This Return Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. The policy in effect at the time of your purchase will apply to that order.